Suggestions, Comments and Complaints

We strive to improve the services we provide and welcome any comments you have which will help us to do that. Constructive suggestions from patients to improve any part of the practice are always welcome.

If you wish to leave us feedback, or pursue a complaint, please use our Feedback and Complaints triage.

Complaints will be discussed openly and taken seriously. If you have a comment or complaint about the way things are run, or if you have a problem with any member of the team, please ask to talk to a team leader in the first instance, or the practice manager.

We will ensure that any comment or complaint is taken seriously and will be investigated. All written complaints will be acknowledged in writing. A reply and/or the opportunity to talk about the matter will be arranged to resolve issues within 14 working days of the initial contact.